Contact details for your healthcare practitioner
myDNA collects your healthcare practitioner’s name, contact details and practice information. We’ll send your report directly to your healthcare practitioner, who will go through them with you in a consultation.
Reviewing results with your chosen healthcare professionals helps to ensure you’re getting the right care. In some circumstances, your test report may need to be emailed to your treating clinician unencrypted.
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How do I contact myDNA?
You’ve come to the right place! We hope that the articles on this help centre can assist you with your query, but in case you have a request that’s not answered, we do have friendly customer service staff available to assist you with information ...
Your contact details, to communicate with you
myDNA collects your email address to let you know when we’ve received your test, and when your report’s ready to review with your nominated healthcare professional. We also collect your residential address and phone number so we can get in touch by ...
Health details and date of birth, to personalise your reports
myDNA asks for information about any prescription medications you may currently be taking, however your report may not cover all of these medications. myDNA will only report on actionable genetic findings that have a high degree of scientific ...
What are the Returns, Refunds & Shipping Policies?
myDNA accepts returns in accordance with the Australian Consumer Law (Refer to our Terms and Conditions). If you receive a product that is faulty, not fit for purpose, or otherwise, it can be returned in accordance with the Australian Consumer Law by ...